It depends on the status of the item you ordered.
- Items listed as "in stock" will typically arrive within 2 weeks of purchase.
- Items listed as "backorder OK" can sometimes take longer. If you need your order by a certain time, please email our support team at email@example.com before ordering to confirm the fulfillment time
- Items listed as "backorder OK" that also have a banner over the image with the text [Pre-order] have a waiting list and can take many months to be fulfilled. Please see our page about pre-orders here
If the product is damaged during shipment, we will accept a return. Please notify us ASAP by emailing firstname.lastname@example.org
Returns for other reasons are not generally allowed, as we have had issues in the past with fake kiriko products being returned in place of the original glass.