Refund policy

Cancellations
We do not accept order cancellations or returns due to customer reasons.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
In the following cases, we will exchange the product. Please contact info@thebecos.com within 7 days of receiving the product if:

・The product is not what you ordered.
・The product was damaged during shipping.

When you send us an email, please attach a picture so that we can understand the problem. If there is no damage or problem with the product, we will not be able to exchange the product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If your original payment was made with a credit or debit card, it will take up to 30 days. If you use PayPal, you will receive your refund within 3-5 business days.

Returns and Exchanges

We do not accept returns or cancellations for customer reasons — for example a change of mind, or an item not matching your expectations. This applies both before and after your order has shipped.

If your order arrives damaged in transit, is defective, or is not the item you ordered, we cover the full cost. Email us at info@thebecos.com within 7 days of delivery with photos of the item and its packaging. We will send a replacement or issue a full refund, and you will never be asked to pay return shipping.