We accept credit cards, PayPal, Google Pay, Apple Pay and Shop Pay.

Shipping cost depends on the amount of purchase.

Standard Shipping (6-12 business days): $25 (North America, Europe, Oceania, Africa) or $15 (Asia).

FREE on orders $250 and over.

Premium Express (2-5 business days) is also available at checkout for time-sensitive or gift orders.

It depends on your destination and order. At checkout, import duties may be calculated and added as a separate line item:

• If duties are collected at checkout, they are prepaid — we pay customs on your behalf, so there is nothing more to pay on delivery, and we also cover the carrier’s duty-advancement fee (about US$15) for you.
• If duties are not collected at checkout, any duties may be charged on delivery and paid by you directly; the carrier may also add a duty-advancement fee (about US$15).

Because duties appear as a separate line item, you can see exactly what is included before you pay.

BECOS Global is our dedicated store for customers outside Japan. Your total reflects international shipping and English order & return support. Where import duties are collected at checkout, we also pay them to customs on your behalf and cover the carrier’s duty-advancement fee, so your order arrives with no surprise charges.

We do our best to deliver as quickly as possible, so we generally cannot change or cancel orders. If you made a mistake and need to change the shipping address or product, please contact us promptly by replying to the order confirmation email.

Once your order is completed, you will receive an automatic order email from BECOS. If you are a registered member, you can also check your order details on My Page.

If you are using a free email provider such as Gmail, Yahoo Mail, or Outlook, your email may be automatically sorted into the junk mail folder. Please change your settings so that emails from us ( support@thebecos.com) are not sent to your junk mail folder.

Please refer to our return policy here.

If there is a problem with the item you received, please reply to the order confirmation email with the following three items. If you cannot find your order confirmation email, please search for any email sent from [support@thebecos.com].

1. A description of the problem
2. A photo of the issue
3. Your order number

Delivery by air mail typically takes between 1 and 2 weeks (for items that are shown as "in stock". Items on backorder can take longer

All orders are shipped from Tokyo, Japan.

You can find the shipping company and tracking number in the shipping confirmation email. Please use the tracking number to check the delivery status.

Sorry, but you cannot specify the date and time when you place an order. You can find the shipping carrier and tracking number in the delivery completion email. Please use the tracking number to coordinate a delivery date and time with the shipping company.

We can deliver to any country or region in the world where Japan Post, FedEx, or DHL can deliver.

(1) Please keep the outer cardboard, inner packing materials, and merchandise in the same condition as when you received them. The delivery company will come to pick up the item.

(2) Please take a picture of the damaged product.

(3) Please attach the photo to the order confirmation e-mail and contact BECOS regarding the damaged merchandise.

(4) We will arrange a shipment of replacement products, so please wait for delivery.

Crystal glass has been used for hundreds of years, and is the standard material for Edo Kiriko products such as those by Kagami Crystal. However, we are required to mention California Proposition 65 to our customers in California, USA:

Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal can expose you to lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.