About BECOS membership registration
Q. How do I register as a member?
A. here to register.
Q. What are the benefits of becoming a member?
A. You will receive the following benefits.
*Personal information and payment information is strictly confidential.
Q. I signed up for membership, but I haven't received any mail.
A. Please set up your email address to receive emails from the @thebecos.com domain. Please set up your email to be delivered from @thebecos.com domain. If you have a free web-based email address such as Gmail, Yahoo mail, or Outlook.com, it may be automatically sorted into your spam folder or deleted folder. Please change your settings so that emails from our shop are not sorted into the "junk mail" folder.
About your order
Q. How can I check the status of my order?
A. When your order is complete, you will receive an automatic email from BECOS.
You can also check your order from My Page.
Q. How much is the shipping cost?
A. Shipping to Japan is a flat rate of $8.00(USD) for all countries except Hokkaido and Okinawa, and $1,800.00(USD) for Hokkaido and Okinawa. Shipping to countries other than Japan is $30.00 (USD) and up. Please see the checkout page for details.
Q. I would like to purchase a large quantity.
A. It depends on the availability of the product, so please contact us by e-mail once.
Q. Can I cancel my order?
A. After confirming your order and making payment, we do not accept cancellations.
Q. I just received my order. Can I return it or exchange it?
A. In principle, we will only accept orders in the event of an initial defect or misdelivery. Please notify us by email within one week of receipt of your item. We do not accept returns or exchanges for any reason except those listed in our Terms of Service.
Q. How can I return or exchange a product?
A. Please send us an email with the "Reason for return/exchange".